Discovery Toys
Aurora, CO
Ho.Of.1240.558103@Mailinator.com
Q. How do I know my personal information is secure? A. We want you to know that your transaction at discoverytoys.com is both private and secure. We use secure sockets layer (SSL) to encrypt and protect information you send to us, ensuring that you are dealing with the legitimate, secure Discovery Toys server. You can be assured that placing your order through our Web site is as safe as placing your order by phone or by mail. Please feel comfortable shopping with Discovery Toys and enjoy your experience. More information is available in our Privacy Statement. Q. Why am I being charged Sales Tax? I thought Internet sales were tax-exempt. A. Internet sales are not specifically exempt from sales & use taxes. Discovery Toys has activities in each state of the United States and each Canadian province that subject it to state, provincial and local laws imposing sales tax collection. Therefore, Discovery Toys is required to collect tax on merchandise sold via the Internet or otherwise. You may be interested to know that if a vendor does not charge sales tax, the purchaser of the merchandise is required individually to remit the tax to the taxing jurisdiction.
Q. Can I ship to an address outside of the US or Canada? A. Currently a Canadian resident may only ship within Canada; a U.S. customer may ship only to a U.S. address or an address within a U.S. territory. APO/FPO orders must be placed by contacting your Educational Consultant directly and not through their shopping cart. Q. Can I split an order and send it to two different addresses? A. At this time, we are unable to split an order for shipping to different addresses. However, you may submit multiple orders. Q. How will I know that my order has been received and is being processed? A. You'll receive an order acknowledgment by E-mail once it's received. Orders leave our Distribution Center in Indiana within 3 to 4 days of receipt. You will also receive a shipping confirmation email with tracking information once your order is shipped. Your Educational Consultant can assist you if you have specific questions or concerns about your order. Q. What if I need to return a product that I purchased through discoverytoys.com? A. Any defective Discovery Toys product will be replaced at absolutely no cost to you. Our product warranty applies to manufacturer's defects and excludes damage due to misuse or mishandling. In addition, Discovery Toys backs every product with an unconditional satisfaction guarantee. Contact your Educational Consultant, whose information is listed on your packslip, for additional information.
Q. Will my Discovery Toys Educational Consultant receive sales credit/commission for my online order? A. Yes, your Educational Consultant will receive sales credit/commission for this order directly from Discovery Toys. This does not affect the total purchase cost of your order. Your cost remains the same. It is very important that you shop on the site of the Educational Consultant who you are working with in order for her/him to receive credit for the sale of an order. Q. I still have questions; where do I go for answers? A. Your Educational Consultant is an excellent resource. Contact information is available at the top of any page in the Web site. If she/he is unable to assist you, please E-mail us your question at any time to Contact@discoverytoys.net. We will get back to you by the end of the next business day. If you require immediate assistance, you may call us Monday through Friday 7:00 am to 3:30 pm PT at 800-341-8697 (TOYS)